With an average answer time of just 6.6 seconds for over 546,000 calls last year (nearly 1500 a day!), the Monterey County Emergency Communications Department / Regional 911 Center stays busy.
In fact, the total number of work hours required to maintain minimum staffing each year is over 112,000 - with 8,760 hours in a year (24 x 365), that's the equivalent of 12.8 years of time!
No matter what, the men and women of the center stay poised and ready to answer the call anytime, providing exceptional service and serving as the vital link between the public and the agencies tasked with helping to keep them safe.
National Public Safety Telecommunicators Week (April 12-18) allows us to recognize and laud these efforts, but in reality we appreciate the hard work that they do each and every day.
Please join us in extending a big THANK YOU to all of our dispatchers!
